F.A.Q.

What is your return and exchange policy? We accept returns and exchanges for eligible items within 14 days of purchase. Please refer to our detailed return policy on our website for more information.

How do I contact you if I have more questions? You can contact us via email at customercare@hausofarcana.com or through our contact form on our website. We are here to help with any questions or concerns you may have.

Do you offer international shipping? Currently, we only ship within the U.S. We are working on expanding our shipping options and hope to offer international shipping in the future.

Can I visit your shop in person? We do not have a brick and mortar (yet!).

Do you offer gift cards? Yes, we offer gift cards that can be purchased on our website. They make a perfect gift for friends and family who are interested in crystals and holistic wellness.

What payment methods do you accept? We accept various payment methods including credit/debit cards, PayPal, and other online payment systems.

What should I do if my order is damaged or incorrect? If your order arrives damaged or incorrect, please contact us immediately at customercare@hausofarcana.com with your order number and photos of the issue. We will assist you in resolving the matter promptly.

Why can't I stack discount codes? Our products are only eligible for one coupon/discount at a time. The only exception is our free shipping offer.